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Awaiting Order Arrival

When will I receive my order?

After your order is confirmed, our team will process and ship it as soon as possible. Delivery time may vary depending on your location. Our team may contact you by phone to confirm delivery details.

 

I haven't received my order. What should I do?

If your order has not arrived within the expected time, please contact our support team. You can reach us through phone or WhatsApp for order status and assistance.

 

Can I track my order?

Yes, you can track your order through the ASM Applied website tracking system after your order has been dispatched.

What if there is a delay in delivery?

Sometimes delivery may be delayed due to weather conditions, transportation issues, or courier delays. Our team will notify you if there is any delay.

 

What if the package is damaged on arrival?

If the package arrives damaged, please contact us immediately with photos of the package so we can assist you.

Ordering & Payment

How can I place an order?

You can place an order through our website or by contacting our team directly. After placing the order, our team will confirm the order details with you.

 

Do you offer Cash on Delivery?

Depending on your location, cash on delivery may be available. Please confirm with our support team when placing the order.

 

Is online card payment available on the website?

Currently, ASM Applied does not process direct online card payments on the website. Payments are handled through fonepay, eSewa, or other approved methods after confirmation.

When do I need to make the payment?

Payment can be made before or after order confirmation depending on the product. Our team will guide you through the payment process using fonepay, eSewa, or other available methods.

 

After sales

Can I return a product?

If you receive a defective or incorrect product, please contact our support team within the specified return period. We will guide you through the return process.

 

What should I do if I receive the wrong product?

Please contact us immediately with your order details and photos of the product. Our team will resolve the issue as soon as possible.

 

How can I contact customer support?

You can contact our support team via phone, WhatsApp, or email. Our team will assist you with any questions regarding orders or products.

 

Do your products have warranty?

Some products may come with a manufacturer warranty. Warranty information will be provided on the product page or during purchase confirmation.

Refund

When will I receive my refund?

If a refund is approved, it will be processed through the same payment method used (fonepay, eSewa, or other digital payment). Processing time may vary.

 

What if I receive my order after getting a refund?

Please contact our support team immediately. Our team will guide you on the next steps.

 

What items are eligible for refunds?

Refunds may be issued for:

  • Damaged items

  • Incorrect products

  • Orders that cannot be delivered

How do I request a refund?

Contact our support team with your order details and the reason for the refund. Our team will review the request and guide you through the process.